1. General Information

Our website allows you to browse and purchase candy products online. By using this website, you agree to be legally bound by these terms and conditions. We may amend these terms and conditions at any time and without notice and it is your responsibility to review them regularly. Your continued use of the website after changes to the terms and conditions have been posted constitutes your acceptance of the new terms and conditions. The term “we”, “us” or “our” refers to The Candy Shack NZ Ltd. The term “you” refers to the user or viewer of the website.

2. Product Information

We strive to provide accurate descriptions of our candy products on the website, including ingredients and nutritional information. However, we cannot guarantee that all our descriptions are error-free, complete or current. All products are subject to availability and we reserve the right to change product offerings at any time without notice. All prices listed on our website are in New Zealand dollars and include GST and are subject to change without notice.

3. Ordering Process

When you place an order on our website, you are making an offer to purchase the products in your order. We reserve the right to reject or cancel any order for any reason, including but not limited to suspected fraud, pricing errors or product availability. We will only accept orders from customers who are at least 18 years old. Once your order has been confirmed, we will send you an email acknowledging receipt of your order and providing you with an order number. Please ensure that you provide accurate and complete information when placing your order.

4.Payment and Delivery

Payment for your order must be made at the time of purchase. We accept Stripe and Layby payments and reserve the right to add or remove payment methods at any time without notice. We ship and deliver our products to locations within New Zealand only. Delivery times will vary depending on your location and the shipping method you choose. We are not responsible for any delays or errors in delivery caused by third-party delivery services. Please ensure that you provide accurate and complete delivery information when placing your order. Shipping charges will be calculated at checkout and are non-refundable.

5. Intellectual Property

All content on this website, including but not limited to text, graphics, logos, images and software is the property of the website owner or its content suppliers and is protected by New Zealand and international copywrite and trademark laws. You may not reproduce, distribute, or otherwise use any content on this website without our express written permission.

6. Privacy Policy

We respect your privacy and are committed to protecting your personal information. Our Privacy Policy explains how we collect, use and disclose your information. By using our website, you consent to our Privacy Policy.

7. Limitations of Liability

We will not be liable for any direct, indirect, incidental or consequential damages arising out of your use of this website or your purchase of any products through this website. To the extent permitted by law, we disclaim all warranties, express or implied, including but not limited to implied warranties of merchantability and fitness for a particular purpose

8. Indemnification

You agree to indemnify, defend and hold harmless us, our affiliates, officers, directors, employees, agents, licensors and suppliers from and against all losses, expenses, damages and costs including reasonable attorneys’ fees, resulting from any violation of these Terms and Conditions or any activity related to your account.

9. Governing Law and Jurisdiction

These Terms and Conditions will be governed by and construed in accordance with the laws of New Zealand. Any disputes arising from or related to these Terms and Conditions or your use of the website will be subject to the exclusive jurisdiction of the New Zealand courts.

10. Changes to Terms and Conditions

We reserve the right to change these Terms and Conditions at any time. Your continued use of the website following any changes to these Terms and Conditions constitutes acceptance of those changes.

11. Privacy Policy

Thankyou for choosing our online candy store in New Zealand, The Candy Shack NZ Ltd. At our store, we are committed to protecting the privacy of our customers. This privacy policy outlines how we collect, use and protect your personal information when you use our website and make purchases.

a. Information we collect

We may collect personal information from you when you make a purchase, register for an account or subscribe to our newsletter. This information may include your name, address, email address and phone number. We may also collect information about your device and browser, your IP address and your browsing behaviour on our website.

b. Use of Information

We use the information we collect to fulfil your orders, process payments and communicate with you about your orders. We may also use your information to personalize your experience on our website and to send you marketing communications if you have subscribed to our newsletter. We will never sell or share your personal information with third parties for their marketing purposes.

c. Payment Processing

We use a third-party payment processor to process payments made through our website. We do not store or have access to your credit card or other payment information.

d. Cookies

We use cookies on our website to improve your browsing experience and to analyze website traffic. Cookies are small files that are stored on your device and can be used to remember your preferences, keep you logged in to your account and track your browsing behaviour. You can disable cookies in your browser settings, but this may limit your ability to use certain features on our website.

e. Data Retention

We will retain your personal information for as long as necessary to fulfil the purposes for which it was collected or as required by law. After that, we will securely delete or destroy your personal information.

f. Security

We take the security of your personal information seriously and use industry-standard measures to protect it from unauthorized access, disclosure or theft.

g. Changes to this policy

We reserve the right to update or modify this privacy policy at any time. If we make significant changes, we will notify you by email or by posting a notice on our website.

If you have any questions or concerns about our privacy policy or how we handle your personal information, please contact us at thecandyshacknz@gmail.com.