Frequently asked questions
Here at The Candy Shack we try to answer every question as soon as we can. If yours isn't answered here, contact us any time.
Shipping is free on orders over $99 to non-rural addresses anywhere in New Zealand. Below that, courier is $10 to North Island addresses and $14 to the South Island. Rural delivery (RD) addresses are $6 more and are not included in the free shipping offer. Waiheke Island is $23.50, or $29.50 for Waiheke rural delivery and Great Barrier Island. The right rate is worked out from your postcode at checkout. You can also choose to pick your order up in Onerahi, Whangarei.
No. Check out as a guest - you only need your name, delivery address, phone number and email so we can get your candy to you and send you the tracking.
Most of our candy is made right here in New Zealand from a variety of different factories, from local and imported ingredients.
We don't make the candy or lollipops ourselves but there are plans to manufacture our own in the future.
Shipping is currently New Zealand wide only. Many of our customers buy our candy to add to care packages sent to their loved ones overseas - as long as the packets are sealed, there is no issue with customs.
As long as the candy is still sealed in its original bags, and you declare it as you go through customs, there is normally no issue taking our candy overseas.
Yes, GST is included in all of our pricing.
Every product lists its allergy information under Candy facts on the product page - gluten, dairy, soy, nuts and vegan-friendly options are all marked. If you are unsure, send us a message before you order.
Yes! Talk to us about your theme, numbers and budget and we will put together a unique combination of candy goodies - personalised with a message from the guest of honour if you like. Pick up in Onerahi or we can courier them to you.