Terms & conditions

Welcome to our online candy store. By accessing or using our website you agree to be bound by the following terms and conditions, which together with our privacy policy govern our relationship with you, the customer, in relation to this website.

1. General information

Our website allows you to browse and purchase candy products online. By using this website, you agree to be legally bound by these terms and conditions. We may amend these terms and conditions at any time and without notice and it is your responsibility to review them regularly. Your continued use of the website after changes to the terms and conditions have been posted constitutes your acceptance of the new terms and conditions.

The term "we", "us" or "our" refers to The Candy Shack NZ Ltd. The term "you" refers to the user or viewer of the website.

2. Product information

We strive to provide accurate descriptions of our candy products on the website, including ingredients and nutritional information. However, we cannot guarantee that all our descriptions are error-free, complete or current. All products are subject to availability and we reserve the right to change product offerings at any time without notice. All prices listed on our website are in New Zealand dollars and include GST and are subject to change without notice.

3. Ordering process

When you place an order on our website, you are making an offer to purchase the products in your order. We reserve the right to reject or cancel any order for any reason, including but not limited to suspected fraud, pricing errors or product availability. We will only accept orders from customers who are at least 18 years old.

Once your order has been confirmed, we will send you an email acknowledging receipt of your order and providing you with an order number. Please ensure that you provide accurate and complete information when placing your order.

4. Payment and delivery

Payment for your order must be made at the time of purchase. We accept credit and debit card payments through Stripe and reserve the right to add or remove payment methods at any time without notice.

We ship and deliver our products to locations within New Zealand only. Delivery times will vary depending on your location and the shipping method you choose. We are not responsible for any delays or errors in delivery caused by third-party delivery services. Please ensure that you provide accurate and complete delivery information when placing your order. Shipping charges will be calculated at checkout and are non-refundable.

5. Intellectual property

All content on this website, including but not limited to text, graphics, logos, images and software is the property of the website owner or its content suppliers and is protected by New Zealand and international copyright and trademark laws. You may not reproduce, distribute, or otherwise use any content on this website without our express written permission.

6. Privacy policy

We respect your privacy and are committed to protecting your personal information. Our Privacy Policy explains how we collect, use and disclose your information. By using our website, you consent to our Privacy Policy.

7. Limitations of liability

We will not be liable for any direct, indirect, incidental or consequential damages arising out of your use of this website or your purchase of any products through this website. To the extent permitted by law, we disclaim all warranties, express or implied, including but not limited to implied warranties of merchantability and fitness for a particular purpose.

8. Indemnification

You agree to indemnify, defend and hold harmless us, our affiliates, officers, directors, employees, agents, licensors and suppliers from and against all losses, expenses, damages and costs including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account.

9. Governing law and jurisdiction

These terms and conditions will be governed by and construed in accordance with the laws of New Zealand. Any disputes arising from or related to these terms and conditions or your use of the website will be subject to the exclusive jurisdiction of the New Zealand courts.

10. Changes to terms and conditions

We reserve the right to change these terms and conditions at any time. Your continued use of the website following any changes to these terms and conditions constitutes acceptance of those changes.

11. Returns and refunds

Our Returns & Refunds page sets out when we can accept a return and how refunds are handled.